​Most of the problem payments that were entered on 12/31/20, 1/1/20, and 1/2/20 did get approved by DHS on Wednesday, 1/22/20, and were also issued by The Office of the Comptroller on 1/22/20.  The approval and issue information of those payments is showing on HSCCMS today, 1/27/20.
 
800-804-3833 provides providers with the entry date of their payments the working day after the entry.  Providers can hear the approval of their payments on this line the day following the approval.  Issue date information also can be heard on 800-804-3833, but the issue information doesn’t come over until two working days after the payment was issued by The Office of the Comptroller.    
 
Payments scheduled to approve tonight include MOST payments entered on an up to 1/23/20, that returns us to the normal approval schedule.  DHS always notes MOST on the approval of payments, because some payments get held up for individual technical issues that need manual corrections.    Later entered payments should continue to be approved at least throughout next week.   
 
**Payments are generally issued by The Office of the Comptroller 1-3 working days after the payments are approved by DHS.  Payments are issued at night.  Paper checks go in the mail the next working day.  Direct Deposit and Debit Card payments are in accounts two working days after being issued.  Debit card payments can reach the accounts at any point on the second working day – early in the morning until later in the day.  Weekends and holidays are not working days.   
 
Providers can call the payment update line of:  (217) 524-9041,  for processing updates.    
 
Providers should follow the Comptroller web site to see when their payments become issued in the Comptroller System.    
 
Provider paid via Direct Deposit, can view specific details of their payments in The Office of the Comptroller Enhanced Remittance Section.       
To sign up for the enhanced screens, providers go to:
- www.illinoiscomptroller.gov
-On the home page, go to the  VENDORS tab
-Click on Vendor Payments
-Go to The Enhanced Vendor Remittance Area
-Click the blue box:  “Register”
-Complete the registration page
-Within 24 hours, an e-mail should be sent with instructions on creating a password to view the detail of the payments.
*- When password has been created, Provider goes back into:  www.illinoiscomptroller.gov
*-Click on Vendors
*-Go to:  Enhanced Vendor Remittance.”
*-Enter User ID
*-Enter Password
*-Click:  Login
*-Next page click:  Payments
*- Next page click:  Find Warrants  -  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.
*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s
*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)   
 
For providers paid via the Debit Card, or Paper Check,  providers can view issued payments without the detail information.  The information will include the issue date, amount and paid date.  Providers click on each payment to see the payment is from Human Services.   This page is also available to providers paid through Direct Deposit that don’t need the detail of their payments. To view the issued payment information providers go to:
 
-www.illinoiscomptroller.gov
-On the home page, go to the VENDORS Tab:  
*Click on Vendor Payments
*In the Vendor Payments Box:    
* Enter provider VENDOR TIN  (SS# or FEIN)
*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
*Select the security image noted
*Click: Submit
*The most recent issued payments will be shown at the top of the next page, along with approximately nineteen other recent payments.
 
Debit Card
 
Providers getting paid through the debit card that have card issues,  seeking detailed information on their payments, or wanting debit card monthly statements,  should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.  
 

Payment Upate January 17th 11:10 am
Thank you to IDHS for their transparency and regular updates.
*Payments entered officially on 12/31/19 and 1/2/20 are still in need of a few adjustments. At this time, programmers are planning to run a special cycle for those payments on Monday night. If things go as they are now planning, MOST of those payments entered on 12/31/19 and 1/2/20 would be approved by DHS Monday night, and go to the Comptroller’s Office for issuing on Tuesday night, 1/21/20, or Wednesday night 1/22/20. Of course this is still assuming all the final adjustments go through smoothly.
Last night, 1/16/20, we did see many additional payments get approved/vouchered that had entry dates of: 1/7/20. 1/8/20, 1/9/20, 1/10/20, 1/13/20, and 1/14/20. HOWEVER, not all payments entered from 1/3/20 – 1/14/20 have been approved. There still some payments that needed adjustments. We are hopeful many of those payments will be approved by DHS in tonight’s cycle.
ISSUED PAYMENTS
Many (NOT ALL) payments approved on 1/15/20 (that includes MANY payments entered on 1/3/20, 1/6/20, and some entered on 1/7/20) were issued by The Office of the Comptroller last night, 1/16/20. Many more payments will be issued tonight, 1/17/20.
******Proriders and clients are encouraged to call payment update line of: (217) 524-9041. IDHS update that message each day with processing updates.******
Providers should follow the Comptroller web site to see when their payments become issued in the Comptroller System.
To sign up for the enhanced screens, providers go to:
- www.illinoiscomptroller.gov
-On the home page, go to the VENDORS tab
-Click on Vendor Payments
-Go to The Enhanced Vendor Remittance Area
-To the right of the next screen, click “Register”
-Complete the registration page
-Within 24 hours, an e-mail should be sent with instructions on creating a password to view the detail of the payments.
*- When password has been created, Provider goes back into: www.illinoiscomptroller.gov
*-Click on Vendors
*-Go to: Enhanced Vendor Remittance.”
*-Enter User ID
*-Enter Password
*-Click: Login
*-Next page click: Payments
*- Next page click: Find Warrants - In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search. However, if they don’t make any adjustments, the search will show them the last 30 days of payments.
*-Next page will show the most recent issued payments at the top of the page. Click on one of the Warrant/EFT#’s
*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)


To view issued payments without payment detail information, providers go to:
-www.illinoiscomptroller.gov
-On the home page, options should come up:
*Click on Vendors
* Enter provider VENDOR TIN (SS# or FEIN)
*Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
*Select the security image noted
*Click: Submit


Debit Card


Providers getting paid through the debit card that have card issues, seeking detailed information on their payments, or wanting debit card monthly statements, should call the card company at: 866-338-2944. For callers to speak with a customer service representative at the card company, providers do not enter their card number when the message asks for it. When instructed, they should press the # sign. Then when instructed, press option 4 for lost, stolen, or damaged card. After entering the social security number and zip code, a representative should come on the line.

PAYMENT UPDATE :JANUARY 10TH
***DHS Fiscal Vouchering/Approval System, still has a technical issue that is not allowing payments to be vouchered/approved. Testing done on Thursday still came up with some issues. DHS staff are continuing to work to resolve the issue, but at this time we do not have specific time frame on when the problem will be fixed. DHS staff will be doing some more testing on the issue tonight, 1/10/20. IF all goes well with today’s testing, DHS would return to approving SOME payments Monday night, 1/13/20. We will continue to update you with new developments as we receive them. DHS will also be updating the payment information line, (217) 524-9041, each day with processing updates for providers. We encourage you to have providers call that number for daily updates on this technical delay.


** For tonight, 1/10/20, DHS will not be approving payments.

Payment Updates:
 
***DHS Fiscal Vouchering/Approval System, still has a technical issue that is not allowing payments to be vouchered/approved.  DHS staff are working to resolve the issue, but at this time we do not have specific time frame on when the problem will be fixed.  DHS staff will be doing some testing on the issue tonight, 1/9/20.  IF all goes well with testing, DHS anticipates a return to approving SOME payments Friday night, 1/10/20.  If there is an issue with tonight’s testing, approval of payments will be later than Friday.    We will update you with new developments as we receive them.  DHS will also be updating the payment information line, (217) 524-9041, each day with processing updates for providers.  We encourage you to have providers call that number for daily updates on this technical delay.  
 
** For tonight, 1/9/20, DHS will not be approving payments.    
 
**Payments are USUALLY issued 1-3 working days (no weekends or holidays) after a payment is approved by DHS.
 
**Payments are issued at night.  Paper checks go in the mail the next working day.  Direct Deposit and Debit Card payments are in accounts two working days after being issued.  Debit card payments can reach the accounts at any point on the second working day – early in the morning until later in the day.
 
Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.
 
To sign up for the enhanced screens, providers go to:
- www.illinoiscomptroller.gov
-On the home page, go to the  VENDORS tab
-Click on Vendor Payments
-To the right of the next screen, click “Register”
-Complete the registration page
-Within 24 hours, an e-mail should be sent with instructions on creating a password to view the detail of the payments.
*- When password has been created, Provider goes back into:  www.illinoiscomptroller.gov
*-Click on Vendors
*-Go to:  Enhanced Vendor Remittance.”
*-Enter User ID
*-Enter Password
*-Click:  Login
*-Next page click:  Payments
*- Next page click:  Find Warrants  -  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.
*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s
*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)   
 
To view issued payments without  payment detail information,  providers go to:
-www.illinoiscomptroller.gov
-On the home page, options should come up:  
*Click on Vendors  
* Enter provider VENDOR TIN  (SS# or FEIN)
*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
*Select the security image noted
*Click: Submit
 
Debit Card
 
Providers getting paid through the debit card that have card issues,  seeking detailed information on their payments, or wanting debit card monthly statements,  should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.  ​