payment update january 9, 2020

Payment Updates:
 
***DHS Fiscal Vouchering/Approval System, still has a technical issue that is not allowing payments to be vouchered/approved.  DHS staff are working to resolve the issue, but at this time we do not have specific time frame on when the problem will be fixed.  DHS staff will be doing some testing on the issue tonight, 1/9/20.  IF all goes well with testing, DHS anticipates a return to approving SOME payments Friday night, 1/10/20.  If there is an issue with tonight’s testing, approval of payments will be later than Friday.    We will update you with new developments as we receive them.  DHS will also be updating the payment information line, (217) 524-9041, each day with processing updates for providers.  We encourage you to have providers call that number for daily updates on this technical delay.  
 
** For tonight, 1/9/20, DHS will not be approving payments.    
 
**Payments are USUALLY issued 1-3 working days (no weekends or holidays) after a payment is approved by DHS.
 
**Payments are issued at night.  Paper checks go in the mail the next working day.  Direct Deposit and Debit Card payments are in accounts two working days after being issued.  Debit card payments can reach the accounts at any point on the second working day – early in the morning until later in the day.
 
Providers paid by Direct Deposit can get detailed information (case number, case name, month of service, dollar amount, amount of add-ons, deductions, etc.) of their issued payments through the Office of the Comptroller Enhanced Remittance screens.
 
To sign up for the enhanced screens, providers go to:
- www.illinoiscomptroller.gov
-On the home page, go to the  VENDORS tab
-Click on Vendor Payments
-To the right of the next screen, click “Register”
-Complete the registration page
-Within 24 hours, an e-mail should be sent with instructions on creating a password to view the detail of the payments.
*- When password has been created, Provider goes back into:  www.illinoiscomptroller.gov
*-Click on Vendors
*-Go to:  Enhanced Vendor Remittance.”
*-Enter User ID
*-Enter Password
*-Click:  Login
*-Next page click:  Payments
*- Next page click:  Find Warrants  -  In this area providers can adjust the fiscal year, and/or the beginning and ending date of their search.  However, if they don’t make any adjustments, the search will show them the last 30 days of payments.
*-Next page will show the most recent issued payments at the top of the page.   Click on one of the Warrant/EFT#’s
*-Next page will give a lot of detail on the payment, including the Payment Voucher Description (all the specific case information of the payment)   
 
To view issued payments without  payment detail information,  providers go to:
-www.illinoiscomptroller.gov
-On the home page, options should come up:  
*Click on Vendors  
* Enter provider VENDOR TIN  (SS# or FEIN)
*Next enter the VENDOR NAME  (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
*Select the security image noted
*Click: Submit
 
Debit Card
 
Providers getting paid through the debit card that have card issues,  seeking detailed information on their payments, or wanting debit card monthly statements,  should call the card company at: 866-338-2944.  For callers to speak with a customer service representative at the card company,  providers do not enter their card number when the message asks for it. When instructed, they should press the # sign.  Then when instructed, press option 4 for lost, stolen, or damaged card.  After entering the social security number and zip code,  a representative should come on the line.  ​